Challenges
Our client was unhappy with the existing big-name vendor, its complex system of fees, and layers of deductible charges that often resulted in negative returns on valuable equipment. Besides, the delays in response time and extremely long time to pick up, process each lot, and generate the report caused delays in payback time and frustration of company employees.
Solution
Mission Reuse offered a simplified pick-up and evaluation process, a much more transparent payment structure, and guaranteed a positive return on quality equipment. We also appointed a dedicated account manager in charge of all interactions with the company, responded to any request on time, and arranged express pick-up within 24-48 hours after being notified.
Result
Mission Reuse helped the company to earn a rapid payback on used equipment and eliminate disposal delays. We agreed to reduce paperwork and minimize payments to a single transaction.
Subsequently, we handled three more value recovery projects for the company’s Cambridge office and are currently working on introducing similar benefits to other business locations across the country.
